Horny's Drums - Shop Policies
Postage costs depend on the size and weight of the order. We do our best to reduce costs when possible, as well as keeping things as environmentally-friendly as we can! Our website automatically calculates shipping costs for our online orders. If you have any questions regarding this, let us know and we will be happy to help.
We make sure to dispatch every order as soon as possible:
- Same Day Dispatch, if placed before 10am.
- Next Day Dispatch, if placed after 10am.
Our couriers take weekends off, so any orders placed before dispatch time on a Friday will leave us the following Monday.
We normally use 48h services, in order to keep postage costs to a minimum, but faster options are available.
We hold a 14-day no-quibble return guarantee here at Horny's Drums.
We want to make sure that you are picking the right gear for your needs, so our purchases come with a FREE refund guarantee.
Please keep in mind we cannot offer refunds on items that show signs of use and are returned in less than fully serviced and cleaned condition, with all original packaging, therefore THIS IS NOT VALID ON WEARABLES (such as drumsticks, drum heads, etc).
We are unable to accept returns of any custom made items designed to work together as a unique package, such as drums built to a customer’s personal specifications.
Exceptions may only be possible with prior agreement of the vendor, and may be subject to a cancellation and restocking fee of 10% minimum, providing the goods are in original stock condition.
PRICES & PRICE MATCHING
All prices on our website are shown in GBP and include tax at the UK VAT rate of 20% (where applicable).
While we try our best to stay on top of market changes, and provide you with the best prices we can, at times you may find items considerably cheaper or more expensive than anywhere else. This may happen for a variety of reasons, and if you find a price you are unsure about, please get in touch with us to discuss it.
Regarding Price-Matching, this is something we are always happy to do for you, whenever possible for us, both in-store and online. Once more, contact us in order to discuss this.
Please keep in mind that, while we make every effort to ensure that all prices and descriptions quoted on our website are correct and accurate, we reserve the right to change prices at any moment, refuse an order, and contact you if there's an error or inaccuracy discovered with regards to the advertised price of the good(s) that you are interested in or have ordered.
Once we have delivered the goods to your door, you are responsible for them. We will only deliver goods to the address on the order.
From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
INFORMATION FOR INTERNATIONAL CUSTOMERS, INCLUDING EU
Prices displayed on our website while browsing are in GBP and include tax at the UK VAT rate of 20% on new items.
When placing an order from outside of the UK, VAT is automatically reduced from the item(s) on checkout, once an international delivery address is added.
From the 1st of January of 2021, this now applies to EU countries too.
- As of 1st January 2021, rather than pay any tax at the point of purchase, VAT will now have to be paid at the point of arrival of goods into your country. The rate of VAT will be that of your country rather than UK VAT (20%).
- If you have any questions or concerns regarding an international order, please get in contact with us, as we are happy to help.
- Please note there is no VAT chargeable on pre-owned goods, however tax will still be added to the cost of the goods at your local rate.
- You will also be responsible for any duty and import fees due upon delivery.
FIND OUR FULL TERMS & CONDITIONS HERE